Bitter Creek Water Supply

Since we have the Automatic Bank Draft Program now, we
have opted out of making the courtesy calls to accounts that
are late and that would ultimately be cut off due to non-payment.

We started not making the calls effective as of July 2014 and
it seems to have worked pretty well.
We put a notice on the back of the statements that we sent
out to the accounts at the end of June 2014.

We hope that this will help our customers to become aware of
other options that we have enlisted for their convenience.

Change is hard, but necessary at times.

We want to thank you for your patience as we grow as a company!!

Have a great Summer!!

Just to give everyone a heads up…

After this month (June 2014), we will no longer be giving the courtesy calls
for accounts that in the “Past Due” status.

We will be mailing out the statements on the 23th
of each month.
The bill will be late as of the 13th of the following month
and will incur late fees at that time.
All accounts will have a 7 day grace period to get that payment
in to the office (no later than the 19th of each month).
On the 20th of every month, we will be doing our Cut-Offs.
If your payment has not been received by the morning of the
20th, you will be cut off and will be charged a $100 reconnect
fee, this plus the Past Due amount will have to be paid prior to reconnect.

Don’t forget that we have the Automatic Bill Draft program
now, so you won’t even have to worry about being on that list!
You can find that form here on our website under the “Forms”
link at the top of the page.
Download it, fill it out and either drop it in the night drop,
bring it in to the office or mail it.
As long as I receive it by the 1st of the month, I can process it
for the next billing statements due date (12th of the month).

Thank you.
If you have any questions or concerns, please contact the office at 325-235-4919.